{"id":9874,"date":"2017-11-22T08:29:44","date_gmt":"2017-11-22T08:29:44","guid":{"rendered":"https:\/\/dembou-consulting.com\/?page_id=9874"},"modified":"2025-11-03T11:03:40","modified_gmt":"2025-11-03T11:03:40","slug":"optimisation-experience-client","status":"publish","type":"page","link":"https:\/\/dembou-consulting.com\/accueil-4\/optimisation-experience-client\/","title":{"rendered":"Optimisation exp\u00e9rience client"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1511352317763{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 75px !important;padding-bottom: 75px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-9 vc_col-md-8&#8243;][vc_row_inner equal_height=&#8221;yes&#8221; rtl_reverse=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1762167813888{background-image: url(https:\/\/dembou-consulting.com\/wp-content\/uploads\/2025\/11\/jikte.png?id=9954) !important;}&#8221;][vc_column_inner][vc_empty_space height=&#8221;250px&#8221;][vc_custom_heading text=&#8221;OPTIMISATION EXP\u00c9RIENCE CLIENT&#8221; font_container=&#8221;tag:h5|font_size:20px|text_align:center|line_height:30px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1675235990481{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #f58220 !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h5 style=\"color: 008e97;\">L&#8217;objectif g\u00e9n\u00e9ral<\/h5>\n<p>Acqu\u00e9rir les outils permettant de rendre professionnels les inter actions entre les agents d&#8217;accueil et les usagers de vos services<\/p>\n<h5>les objectifs sp\u00e9cifiques<\/h5>\n<ul>\n<li>Prendre conscience des enjeux de la mission d&#8217;accueil dans une organisation<\/li>\n<li>Assurer un bon accueil des usagers<\/li>\n<li>Ma\u00eetriser les particularit\u00e9s de l&#8217;accueil t\u00e9l\u00e9phonique et face \u00e0 face<\/li>\n<li>Acqu\u00e9rir les armes pour g\u00e9rer les usagers difficiles et d\u00e9samorcer les situations conflictuelles<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<h5 style=\"color: 008e97;\">La cible<\/h5>\n<p>Agents d&#8217;accueil, secr\u00e9taires, commerciaux, toute personne ayant \u00e0 exercer les fonctions d&#8217;accueil<\/p>\n<h5 style=\"color: 008e97;\">Les plus de la formation<\/h5>\n<ul>\n<li>De nombreuses mises en situation, jeux de r\u00f4les, tests et auto diagnostiques<\/li>\n<li>D\u00e9finition d&#8217;un plan d&#8217;action personnalis\u00e9<\/li>\n<li>Suivi apr\u00e8s formation<\/li>\n<\/ul>\n<h4 style=\"background-color: 008e97;\">Dur\u00e9e de la\u00a0 formation : 2 jours<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column css_animation=&#8221;none&#8221; 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font_container=&#8221;tag:h2|font_size:25|text_align:center|line_height:25px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1675119423021{margin-top: 0px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;padding-left: 14px !important;}&#8221;][vc_custom_heading text=&#8221;E-mail : contact@dembou-consulting.com<\/p>\n<p>Tel : (+32) 498.08.06.95&#8243; font_container=&#8221;tag:h5|font_size:14px|text_align:center|color:%23696969|line_height:25px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1762165305920{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1511352317763{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 75px !important;padding-bottom: 75px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-9 vc_col-md-8&#8243;][vc_row_inner equal_height=&#8221;yes&#8221; rtl_reverse=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1762167813888{background-image: url(https:\/\/dembou-consulting.com\/wp-content\/uploads\/2025\/11\/jikte.png?id=9954) !important;}&#8221;][vc_column_inner][vc_empty_space height=&#8221;250px&#8221;][vc_custom_heading text=&#8221;OPTIMISATION EXP\u00c9RIENCE CLIENT&#8221; font_container=&#8221;tag:h5|font_size:20px|text_align:center|line_height:30px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1675235990481{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #f58220 !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_column_text] L&#8217;objectif g\u00e9n\u00e9ral Acqu\u00e9rir les outils permettant de rendre professionnels les inter actions entre les agents d&#8217;accueil et [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9874","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/pages\/9874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/comments?post=9874"}],"version-history":[{"count":5,"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/pages\/9874\/revisions"}],"predecessor-version":[{"id":9993,"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/pages\/9874\/revisions\/9993"}],"wp:attachment":[{"href":"https:\/\/dembou-consulting.com\/accueil-4\/wp-json\/wp\/v2\/media?parent=9874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}